ACH Returns


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When returning an ACH transaction, operating in compliance with the ACH Rules and choosing the appropriate return reason code is crucial as it lets the Originator know why it is being returned. This session will focus on the handling of ACH exceptions from the Receiving Depository Financial Institution (RDFI) perspective, including the proper use of Return Reason Codes.

We recommend professionals in these areas join us for this session: AAP Candidates, ACH Personnel, APRP Candidates, Audit, Compliance, Operations, Payments Personnel, Risk Management


As a Payments Training and Compliance Specialist with The Clearing House Payments Authority (TCHPA), Christina Rice is responsible for developing and delivering payments-related education, conducting ACH audits and risk assessments and providing support to meet the needs of the organization’s financial institution members and corporate subscribers.

During her 15-year career, Christina has taken on a variety of roles across the financial industry, dealing primarily in payments operations. Her diverse background has allowed her the opportunity to work in Treasury Management, ACH, Back Office Operations, Card Processing/Disputes and Wire Processing. She has also acted as a liaison between the Operations and Treasury Management teams to help develop workflows and train on payment products at the institution level.
Christina holds the Accredited ACH Professional (AAP) and the Accredited Payments Risk Professional (APRP) credentials and speaks on a variety of payments industry topics.

Recorded on Thu, Sep 16, 2021 2:00 PM – 3:00 PM EDT


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