Business Continuity for FIs


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Business Continuity Planning (BCP) has always been important but the last few years have provided a less-than-gentle reminder that we should expect the unexpected and do our best to prepare for circumstances that are beyond our control. If your financial institution hasn’t been impacted by COVID-19, wildfires or inclement weather, you’ve been extremely lucky; however, Business Continuity Management must still be included in your business plan. Presenter will walk attendees through a variety of scenarios for BCP consideration, including power outages, ransomware attacks, active shooters, natural disasters and pandemics.


As a Payments Training and Compliance Specialist with The Clearing House Payments Authority (TCHPA), Christina Rice is responsible for developing and delivering payments-related education, conducting ACH audits and risk assessments and providing support to meet the needs of the organization’s financial institution members and corporate subscribers.

During her 15-year career, Christina has taken on a variety of roles across the financial industry, dealing primarily in payments operations. Her diverse background has allowed her the opportunity to work in Treasury Management, ACH, Back Office Operations, Card Processing/Disputes and Wire Processing. She has also acted as a liaison between the Operations and Treasury Management teams to help develop workflows and train on payment products at the institution level.
Christina holds the Accredited ACH Professional (AAP) and the Accredited Payments Risk Professional (APRP) credentials and speaks on a variety of payments industry topics.

Carolyn Hagood, a Payments Training Specialist with The Clearing House Payments Authority (TCHPA), is responsible for developing member resources and delivering payments education for our audience. She is instrumental in helping the team plan for and present timely payments industry topics to meet the needs of our financial institution members and corporate subscribers.

Carolyn brings years of payments industry expertise to her role at TCHPA, having previously held positions in auditing, business banking, and treasury management. In each of these roles, she developed and maintained training curriculum to help her team optimize their work performance. Carolyn has a passion for being an educator and truly enjoys empowering others through learning.

Recorded on Thu, Oct 27, 2022 2:00 PM – 3:00 PM EDT


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