Reg E Resolution


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Regulation E places obligations on financial institutions to investigate consumer disputes for unauthorized electronic transactions for ACH, ATM and debit card entries. Using current real-life scenarios, this session will address error resolution compliance, procedures to handle disputes within the various payment systems and Transfer Service Providers.

We recommend professionals in these areas join us for this session: AAP Candidates, AAPs, APRP Candidates, APRPs, Compliance, Payments Personnel


Deirdre Ashby, AAP, NCP, a Payments Training Specialist with The Clearing House Payments Authority (TCHPA), is charged with the responsibility of developing and delivering payments-related education. Deirdre has years of payments industry experience and expertise and is instrumental in helping the team plan, develop and deliver workshops and webinars to meet the needs of our members.

Deirdre has a love for training and a passion for helping others to achieve optimal job performance. Her training career began as a member of CIGNA Corporation’s T&SD (Training & Strategic Development). Transitioning from healthcare to Payments, Deirdre used her business experiences in banking to achieve an optimum understanding of the financial industry. Deirdre returned to teaching upon joining ePayResources, where she administered accreditation programs, drafted and created procedures, while developing and delivering training presentations.

Deirdre is an Accredited ACH Professional (AAP) and National Check Professional (NCP). Her primary goal is to deliver training in a way that excites and motivates members.

Recorded on Thu, Oct 28, 2021 2:00 PM – 3:00 PM EDT


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