Who’s Calling? Social Engineering Fraud

Description

Social engineering is the use of deception to manipulate individuals into divulging sensitive information for fraudulent purposes. It has been around for a long, long time and comes in many forms. In 2020, we saw (no surprise) a renewed interest of fraudsters using this old stand-by to commit fraud and steal identities, and in 2021 an uptick in methods to trick consumers into revealing sensitive data.

Everyone who works with consumers, from call centers to frontline staff, customer service to product development, has the ability to help detect and mitigate social engineering fraud – if you know what to look for!

The root cause of success is people. Your employees shouldn’t be part of the problem: They can be the solution!

*Course prerequisite encouraged: understand the organization’s current security structure, especially existing employee education, security protocols when handling or providing consumer-level data, etc.

Learning Objectives:
Using actual cases and recordings of social engineering, attendees will:
• Evaluate current methods used to compromise data.
• Document common practices of bad actors to collect PII, including account credentials.
• Recognize common red flags of an attempt.
• Define an action plan to increase internal security awareness.
• Record tips and resources to reduce exposure.

Rayleen M. Pirnie, AAP, CERP is the Director of Risk & Fraud at NEACH overseeing the organization’s comprehensive risk management program, advancing strategy to support both industry and member efforts to identify and mitigate fraud. With more than 20 years of experience, Rayleen is a leading expert in payments rules, compliance, risk management, fraud prevention, and security. Through leadership roles and years of research and dedication, Rayleen has developed a deep knowledge and unique skillset that allows her to deliver actionable solutions to not only financial institutions and financial service providers, but across other industry verticals as well. Rayleen is an Accredited ACH Professional (AAP) and a Certified Enterprise Risk Professional (CERP). She is a member of the Association of Certified Fraud Examiners (ACFE) and holds a Bachelor of Science in Criminal Justice Administration. She is an author and highly sought-after speaker.

Recorded on Thu, July 28, 2022 2:00 PM – 3:30 PM EDT